GhostWriters, Inc.--Portfolio

Sales Performance Support

PERFORMANCE SUPPORT

Performance support is providing what users need, when they need it, and where they need it. When our client developed a custom sales force automation application, we created a variety of performance support tools—demos, QuickCards®, and help files—that users can access from within the application whenever they need assistance. Demos are movies that show the users how to perform a function. They are especially effective for teaching new users about the application, or showing existing users how to use a new function. QuickCards® provide summarized instructions for using each function in the application and can remain on top of the application window to guide the user while performing the function. Help files provide detailed reference information about every feature in the application and can be searched using keywords.

	Provides task-oriented user assistance at the point of need.
	Provides the level of assistance needed—from summary to detailed.
	Provides a way to teach/demo application additions/changes.
	Provides a way to remediate users on functions that are used infrequently.
	Reduces the need for formal classroom training and hard copy documentation.
	More than 60 QuickCards®—one for each function in the application.
	Over 75 demos that show all main user tasks.
	Detailed reference information that is searchable by keyword.