A knowledge base is a collection of information into a central repository which can be easily updated, indexed, and searched. Knowledge bases allow businesses to create, maintain, and share company knowledge.

Some of the most common applications for knowledge bases include:

• Help Desk: Collecting all of the information and troubleshooting procedures into a central repository
• Company Policies & Procedures: Housing all of the company's policies, procedures, and benefits manuals in one location.
• Frequently Asked Questions
• "How To" instructions

Some of the benefits of knowledge bases include:

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Roadside Assistance	Knowledgebase
Tips Knowledge Repository